Battle Captain - Days (HDSI-4)

Type of Requisition:

Regular



Clearance Level Must Currently Possess:

Secret



Clearance Level Must Be Able to Obtain:

Secret



Public Trust/Other Required:

None



Job Family:

IT Infrastructure and Operations



Job Qualifications:

Skills:

Communication, Incident Management, Information Systems, Standard Operating Procedure (SOP), Troubleshooting

Certifications:

None

Experience:

2 + years of related experience

US Citizenship Required:

Yes





Job Description:

Battle Captain / AESMP Queue Manager - Core / Floater



The AESMP Queue Manager & Battle Captain plays a vital role within the GEF IT Operations Center, responsible for both the efficient flow of AESMP tickets AND for overall operational oversight. This role demands a unique blend of technical expertise, leadership, and communication skills to ensure the stability, security, and optimal performance of the GEF platform.



How the AESMP Queue Manager & Battle Captain will make an impact:

Ticket & Queue Management:

Oversee and manage the entire lifecycle of AESMP tickets within the designated ticketing system. Triage and prioritize incoming tickets based on severity, impact, and SLAs. Accurately assign tickets to appropriate technical teams, including yourself and other Battle Captains. Monitor ticket queues proactively to identify and address potential bottlenecks or delays. Track ticket progress and escalate issues to senior technical staff or leadership as needed. Ensure timely resolution of tickets within established SLAs and performance targets. Analyze ticket data to identify trends, recurring issues, and areas for process improvement.

Battle Captain Floater Responsibilities:

May be required to cover other shifts as needed to continue GEF Operations

Lead and mentor the on-shift technical team, fostering a collaborative and efficient work environment.

Maintain situational awareness of the GEF platform, monitoring dashboards and system health.

Direct troubleshooting efforts during incidents, leveraging your technical expertise to guide resolution.

Communicate effectively with leadership, technical teams, and stakeholders, providing timely updates.

Maintain operational and physical security of the operational area.

Develop and maintain operational documentation, including incident reports and shift handovers.

Proactively identify potential service disruptions and take steps to mitigate risks.


WHAT YOU’LL NEED TO SUCCEED:
● Education: Technical Training, Certification(s) or Degree: Bachelor's in Computer Information Systems or equivalent years of work experience
● Required Experience: 2+ years of related experience

● Required Certification: 8570 certification: IAT Level II Certification (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP) and ITIL certification within 6 months of hire.
● Security Clearance Level: Must be able to obtain an Interim SECRET clearance to start, and a final SECRET clearance
● Required Skills and Abilities: Communication, Problem solving, Tracking of tickets in ticket system

● Location: On Customer Site Ft. Huachuca





GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays



#GDITArmy #GDITArizona



The likely salary range for this position is $55,250 - $74,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.



Scheduled Weekly Hours:

40



Travel Required:

Less than 10%



T elecommuting Options:

Onsite



Work Location:

USA AZ Fort Huachuca



Additional Work Locations:







Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.



We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.



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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans