VTC (Crestron) Field Service Representative (FSR)

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Secret

Clearance Level Must Be Able to Obtain:
Secret

Public Trust/Other Required:
None

Job Family:
SCA

Job Qualifications:
Skills:
Communication, Electronics, Troubleshooting, Video Conferencing

Certifications:
None

Experience:
3 + years of related experience

US Citizenship Required:
Yes

Job Description:
Video Teleconferencing Field Service Representative

Oversee complex programs that drive impactful mission outcomes for our customers as a VTC FSR . Here, you’ll see the bigger picture on mission initiatives and where your career can go at GDIT.

MEANINGFUL WORK AND PERSONAL IMPACT
As an Electronics Technician Maintenance I, the work you'll do at GDIT will be impactful to the mission of the Army Futures Command. You will play a crucial role in joining our team to support users and facilitate video teleconferencing systems (VTC) at the Army Futures Command in Austin, TX.


Assist users with set up, connections, and scheduling of rooms containing presentation and conferencing systems.
Provides operational users with an ability to access and share real time Common Operational Picture (COPs), enabling immediate decision making during real world operations.
This forms the backbone that provides the operators with situational awareness for effective
  execution of missions.

WHAT YOU’LL NEED TO SUCCEED


Education: AA Degree (will consider other combinations of years of experience and   education/certifications in lieu of a degree)
Required Experience: 3+ years of related experience
Security Clearance Level: Secret

Required Skills and Abilities:

Have familiarity with Crestron Audio/Visual systems and Cisco video teleconferencing devices (VTC).
Have the ability to troubleshoot basic connectivity issues while assisting users with setting up equipment for calls and presentations.
Previous experience with video walls, touchpanels, A/V peripherals and understanding connectivity, configuration, and functionality with the ability to identify and resolve user issues.
Ability to utilize MS Office programs to develop reports, trackers, etc.
Knowledge of the setup and configuration of Microsoft Teams.
Superb customer service and communication skills.
Ability to lift, bend, and carry up to 40lbs.
Potential for early/late days to accommodate customer requirements.
Potential for weekend support (minimally).

 

Location:

Army Futures Command, Austin, TX
   (minimal travel required).


GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.


Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Flexibility: Full-flex work week to own your priorities at work
Community: Award-winning culture of innovation and a military-friendly workplace

#GDIT

#GDITPriority

The likely hourly rate for this position is between $26.56 - $35.94. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
10-25%

T elecommuting Options:
Onsite

Work Location:
USA TX Austin

Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc .

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans