Supervisor de Operaciones y Control WM

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Job Overview
The Fraud Ops Intermed Analyst is a senior level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balanace methodology.

Provide professional analytical expertise relating to fraud prevention and loss control Analyze fraud trends, conduct investigative research into losses, and analyze loss type data to determine the nature of fraud patterns Perform complex data validation independently and make recommondations to portfolio manages based on data availability and analysis Resolve varied fraud issues with potentially greater impact, and provide guidance and input to teams to aid process improvement efforts Integrate in-depth specialty area knowledge with a solid understanding of industry standards and practices Provide informal guidance or on the job training to new team members as needed Ensure quality and timeliness of services provided, to support own team and closely related teams Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications:



2-5 years of experience in a related role Consistently demonstrates clear and concise written and verbal communication Education:





Bachelor’s degree/University degree or equivalent experience

Banamex-Sales-Support-Intmd-Analyst-C11



El Gerente de Control Junior es responsable de implementar, impulsar, mantener y supervisar un ambiente de control y operación adecuados, siendo un facilitador y primer contacto para el Front de Ventas, equipos de Franquicia, Control y Operaciones de Wealth Management con el fin de contribuir al desarrollo y cumplimiento de metas financieras del Negocio y minimizar los riesgos inherentes y residuales que se presentan, cumpliendo las políticas, regulación y reglamentos correspondientes con transparencia.





Atender con efectividad las solicitudes del Front de Ventas relacionadas a procesos y procedimientos del core del Negocio. Mantenerse actualizado acerca de los procesos y procedimientos del Negocio, Políticas Institucionales y Regulación aplicable. Integrar conocimientos profundos del área de inversiones con una sólida comprensión de las normas y prácticas aplicables. Proporcionar orientación, capacitación y reforzamientos necesarios para contribuir a la mejora de los procesos y procedimientos. Analizar y validar información compleja de manera independiente con el fin de ofrecer recomendaciones y soluciones. Resolución de diversas problemáticas/situaciones que se presentan en el BAU del Front de Ventas. Realizar revisiones de control preventivo para implementar, impulsar y mantener un ambiente de control y operación efectivos. Evaluar adecuadamente los riesgos para tomar decisiones, considerando y protegiendo al cliente, al Front de Ventas, áreas centrales del Negocio y la reputación de Banamex.



Calificaciones:

Recién egresado y/o entre 1 y 2 años de experiencia en un rol relacionado Dominio del idioma inglés deseable Conocimiento y dominio de paquetería Office



Educación:

Título Universitario/Licenciatura o experiencia equivalente



Skills:

Sin problemas de movilidad Adaptabilidad Pensamiento crítico Comunicación efectiva Resolución de problemas Capacidad de aprender continuamente Capacidad de análisis Multidisciplinario Actitud de servicio a clientes internos Conocimiento de Servicios de Inversión Conocimiento del Negocio de Wealth Management Conocimiento de aplicativos ADMWIN, CitiDocs, Ondemand, Citinvest, S130, Salesforce, Nice & Nice Engaged, Platino ------------------------------------------------------

Job Family Group:

Operations - Services ------------------------------------------------------

Job Family:

Fraud Operations ------------------------------------------------------

Time Type:

Full time ------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above. ------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.



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