Communication Operations & Optimization, Sr. Specialist (Technology and Innovation)

Department:
12824 Advocate Aurora Health Corporate - Public Affairs: Internal

Status:
Full time

Benefits Eligible:
Yes

Hours Per Week:
40

Schedule Details/Additional Information:
Monday-Friday business hours. This is a remote role. Advocate may approve remote workers who reside in the following registered states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

Pay Range
$43.30 - $64.95

Responsible for supporting the implementation of scalable communication processes and act as the team editing and content development center of excellence. Executes on an enhanced digital and Artificial Intelligence (AI)-driven strategy and be accountable for supporting building and distribution of channel content and distribution list management, while focusing on metric gathering, analysis and process improvement.

Major Responsibilities:

Support the execution of Advocate Health’s internal communications content strategy, in line with the wider internal communications strategy and business strategy and priorities
Support the tech-focused drivers of the communications strategy, including the integration and evolution of intranet-style platforms, the building and maintenance of SharePoint sites to serve the strategy and the platform crosswalk strategy that drives audience management
Executes the processes in place to plan, produce, govern and measure communications content across multiple teams and platforms
Implements the governance and segmentation of distribution lists to ensure targeted and efficient communication and partner with IT and data teams to maintain clean, up-to-date audience data and access controls
Integrates the use of AI tools and innovative solutions to improve message targeting, personalization and performance tracking
Support experimentation with new technologies to enhance message delivery and audience reach
Execute on the centralized "air traffic control" function to coordinate timing, relevance and frequency of messages
Gather and report out on success metrics, making recommendations for continued improvement
Execute on the reimagined intranet and internal digital communications strategy

Minimum Job Requirements
Education
Bachelor’s degree in communications, journalism, public relations, marketing, advertising or other business-related field, or bachelor’s degree combined with relevant experience.

Certification / License
N/A

Work Experience
Typically requires 5
years of experience in Communications, Marketing, Journalism or other business-related field, including experience with formulating and executing comprehensive communications strategies.

Knowledge / Skills / Abilities

A strategic thinker and creative problem-solver with a track record in internal communications, with a particular focus on reaching diverse audiences with varying levels of access to company-sponsored information.
Ability to think big picture to foresee reputational risks and opportunities and zoom into critical details, nuances and variables to inform internal communications strategies and responses.
Comfortable working across departments and businesses to bring a calm demeanor and coordinated approach to company issues, balancing competing perspectives and the needs of stakeholders at all levels.
Proactive, independent, and takes initiative with consistent follow through.
Superb communication skills, verbal and written, conducted in a timely manner.
Superior time management skills with capability of working with and meeting deadlines.
Ability to think critically, understand complex concepts, synthesize information and create clarity to support sound decision-making.
Specific experience and strong record of success in understanding the environment, identifying opportunities, designing solutions and aligning action to drive performance.
Highly strategic with a demonstrated track record in assessing complex, competitive issues and situations and in developing related initiatives in partnership with other stakeholders to drive business results.
Thrives in a fast-paced environment, having a change mindset and comfortable navigating ambiguity.
Strong communication skills, including presentation creation and delivery, with the ability to inspire and influence others.
Excellent oral and written communications, executive presence and relationship development skills.
Collaborate with other teams within the organization to ensure that consumer and employee insights are integrated into decision-making processes.
Manage resources and timelines, ensuring efficiency and effectiveness of internal communications activities.

Physical Requirements and Working Conditions
Position requires some travel.

DISCLAIMER
All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Our Commitment
to
You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Benefits and more

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and
Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

This is Transformation
One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward.

Starting with You
Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities.

Reshaping Access
What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it

Inspiring Professionals
With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities.

Transforming Care
We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in:


Cardiovascular Care
Neurosciences
Gynecology
Oncology
Pediatrics
Primary Care
Neurology
Geriatrics
Trauma Care